My survey link isn't working

We are sorry to hear you experiencing some difficulties with our surveys. Most of the time the error comes up because of network connections. There are a few things that can help:

Attempting surveys from the browser:

- clear cache and cookies

- try refreshing the survey link

- also check that your browser is up to date as that can sometimes cause issues

- try to access this survey in a different browser

Attempting surveys from the app:

- check if the app is updated to the latest version

- log out and log in from the app

If still doesn't work, please attach the invitation email containing the faulty link to us through this form, so we can investigate it quickly for you.

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