Note: this FAQ is for the new Pulse Android app. If you were invited to join Pulse before January 2020 or are looking for instructions for PC or Mac desktop pleases refer to this Pulse FAQ.
What is YouGov Pulse?
YouGov Pulse is a special project that works through our YouGov app. We invite panellists to participate in the same way we select people for our surveys. YouGov Pulse is currently invitation only. YouGov Pulse is a project that intends to give a picture of how real people use the internet. The Pulse app tracks your internet usage and anonymizes it.
What types of data are collected?
YouGov Pulse is a project to help understand how people use the internet - what websites they visit, and which apps they use. We collect what websites and apps you go to, and what devices you use to visit them. Nothing else, and never any data that you input into secure forms whilst browsing (such as usernames, passwords or online transactions). All data will be analysed on an aggregated level only.
How can I install the application?
Once you have finished the invitation survey you will be prompted to install YouGov Pulse from your YouGov app. You will be able to find more details installation instructions here.
I have installed YouGov Pulse, what now?
Once you have successfully installed YouGov Pulse, it will work by running in the background while you use the internet as normal. You do not take any additional steps to participate, other than using your device as you are used to!
Can I use YouGov Pulse on another device?
Your installation link will be emailed to you once you have completed the invitation survey. This link is unique for and you will be able to use this link to install YouGov Pulse on a maximum of 3 devices in total. If you can no longer locate your unique installation link, please contact our Support team.
Can I pause the app?
You will be able to pause the app for a short period of time without it affecting your participation.
Will the application impact battery life?
The app can have a small effect on your battery life but should not drain your battery. You can check your battery usage in your settings:
- On Android go to Settings > Battery (on some devices go to Settings > Device/Power > Battery)
- On iPhone go to Settings > Battery
What happens if I uninstall the app?
The app will stop sending data and your local profile will be removed. Please note it can take up to 15 minutes for the account to be fully removed and turned off.
Note: You will need to manually remove the VPN Certificate and Accessibility Service from your phone. Neither of these affects your phone or its performance once the app is uninstalled but they are not removed automatically as a part of the uninstallation process.
Uninstallation is permanent and we currently do not support reinstallation; please be aware that by uninstalling you are opting out of the Pulse program.