If you’re having trouble logging into your account there are a few simple things you need to check.
- Make sure you’re trying to login to the correct YouGov site (each Panel have their own unique site, see the bottom of the article for links to each one).
- Check that you’re using the email address you signed up to YouGov with.
- Double-check your password (see the last paragraph for how to reset it).
If you’re certain all of the above is correct and you’re not using a new browser or device but have received the message 'Check your email to complete your login' without getting a verification email we’re sorry to say your password was entered incorrectly. We understand it can be confusing to not get an ‘incorrect password’ error, but this is for the security of your account.
To reset your password, please visit the website and click on the 'login' button at the top right corner. Click on the 'forgot your password?' option (for the app, confirm your location > sign in and click on the 'forgot your password?' option). You will here need to enter your email address. You will now receive an email to reset your password.